Minstergate Reviews

Not sure how to kick this off, but they hardly ever return my calls. I bought a new car from them back in March. The only follow-up I've had is them trying to sell me a service package. Honestly, I'm hesitant to deal with them again and would rather drive out of town for servicing.

Had a really good time dealing with this dealership and MG Brand Manager Mark Biela. The entire process of buying the new car was simple, and we were always updated on how things were going. The new ride is just what we wanted. Kudos to Minstergate Hull!

I placed an order for a MG back in August 2021, and was informed there would be a four-month delay because of the pandemic and global shortages. Yet, I still haven't gotten my car and was just informed it might be ready by the end of June at the earliest. The customer service at Minstergate MG in York has been absolutely awful, with hardly any communication unless we reach out ourselves. When we do call, we often get misleading and incorrect info just to keep us calm. This company is a nightmare. Seriously, steer clear of them.

STEER CLEAR OF THIS PLACE! I was keen on purchasing a vehicle from this dealership, which is about 70 miles from my home. I called to get some information about the car, used their site to assess my trade-in (a nearly new car that’s just too cramped for my needs) and figure out financing. We discussed everything over the phone, and they suggested I "come check out the car, the online valuation often underestimates what we can provide you." They hinted that a solid deal could be arranged, mentioning discounts and that servicing would be included, among other things.

After making the 140-mile round trip, I found the car didn’t match the description at all. It was under 2 years old but had three nearly bald tires, the electronic handbrake button was broken (so I couldn’t operate it), and there was noticeable wear on parts like the steering wheel and door panel, plus several scratches on the outside.

I thought these problems could be fixed, and I was still open to making a deal. They took a look at my car (which is in perfect condition with only 2800 miles on it!) and then told me their online valuation was way off, offering me over £2000 LESS than what their website had indicated!

The staff's attitudes were lacking, and overall, the customer service was a huge disappointment. I ended up wasting my time, energy, and gas - I’m sharing this review to help you avoid the same fate! Look for a car somewhere else.

When I arrived at Minstergate York, Chris and David welcomed me warmly. The vehicle matched the description perfectly. The buying process and all the paperwork were wrapped up in no time, and I drove away feeling really pleased!

I purchased a nearly new Peugeot from Phil at Scarborough. Everything was handled smoothly, the car was nicely prepared, and the deal was fair, so I’d gladly suggest Minstergate.

Fantastic support from Mark Biela, the MG Brand Manager over at Minstergate MG. He kept us updated on the progress of our new MG HS through the Motability scheme.

Cieran has been super helpful at Winstergate Hyundai located in Hessle. He assisted us in getting the charger sorted out with the vehicle. Plus, he was really great at explaining how to use all the features in the car. Thanks, Sandra!

I searched high and low across the UK for the perfect ride and finally found it at Minstergate in Scarborough. They had a stunning blue (new facelift) Peugeot 3008 with just 4000 miles on it. Imy was awesome throughout the whole process, super understanding and patient since I had a bit of a hold-up getting my funds together. Big shoutout to Mark, the owner, who drove the car all the way from Scarborough to Edinburgh the very next day after my payment came through, even though it was a bit late but the delivery was already set up.

Honestly, the car was in pristine condition, just like a brand new one, with not a single scratch or dent in sight. It’s a real pleasure to drive! I can’t recommend the 3008 enough if you’re after a practical, dependable, and spacious vehicle that looks fantastic inside and out. Just take a look at the JD Power dependability survey for Peugeot; they’re right at the top for reliability. Plus, the interior quality is on par with Audi.

I know where I’ll be getting my next car from, just wish they were a bit closer!

Recently got my Volvo V70 fixed by Minstergate in Hessle since they’re approved by Volvo for bodywork. At first, I wasn’t too happy with the repair, but I always look at how businesses handle issues. Minstergate really impressed me, and the final fix was perfect. Plus, the car has never looked so clean! The staff are top-notch, and I wouldn’t think twice about using Minstergate again.

I just wanna say a big thanks to Minstergate Hessle for sorting out the issue with my car during these tough times. A shoutout to Steven Foster, Katie, Lee, and the mechanic—really appreciate all your help! Cheers, Kevin Barber.

I just bought a car from the Minstergate location in York. I went there after seeing an ad and met Marc, who made the whole experience really pleasant. He was super helpful and informative, and I never felt rushed to make a decision on the spot. They showed us the car and answered all our questions. After checking out another garage, we decided to go with Minstergate since they provided a written quote and offered a solid trade-in for our old car. The next day, I called to place the order, and they sent over the deposit details. We hit a snag with some DVLA paperwork, but they were fantastic about it, keeping the communication clear. When it was time to pick up the car, it looked great, and Marc took the time to explain all the controls and features. Overall, it was a really good experience. I’d definitely suggest giving them a shout or stopping by.